Contents
Open your ShopBack Singapore account, find the store and match the purchase date and order reference to your confirmation. Keep the itemised receipt handy when reviewing your purchase.
Find the purchase reference
Open your store confirmation and note the order number, purchase date, items and amount paid. These details give you a clear record to match against your ShopBack account.
Open your ShopBack account
Find the purchase by store and date in your ShopBack account. The Singapore glossary describes Pending as awaiting partner validation and Confirmed as added to the available balance.
Keep your purchase records together
Save your itemised confirmation and store correspondence in one place. Use the purchase reference when asking ShopBack support about your account.
Start your next purchase from ShopBack
Start from ShopBack's Guardian or Sephora page, then click through and finish your order in the same session.
Promo codes featured on ShopBack's Guardian page under Deals & Discounts stack with ShopBack Cashback. Promo codes featured on ShopBack's Sephora page under Deals & Discounts stack with ShopBack Cashback.
Shopping categories
Explore related local shopping categories and their store terms:
- Beauty shopping in Singapore: compare the products you use
- Home shopping in Singapore: compare appliances and essentials
Frequently Asked Questions
How do I find a purchase in my ShopBack account?
Match the store name, purchase date and order reference to your store confirmation.
What should I keep for an account query?
Keep the itemised receipt, order number and store correspondence together so you can identify the purchase when contacting ShopBack support.
What does Pending mean?
Pending means the purchase is awaiting partner validation. Confirmed Cashback is added to your available balance.
Store terms
About this guide
Check the live Cashback rate on the ShopBack page. Start from your chosen store's ShopBack page, then click through and finish your purchase in the same session.
Related guides
- Beauty shopping in Singapore: compare the products you useCurate Sephora and Guardian beauty baskets by formula, size, delivery and the retailer's own eligibility rules.
- Buying guide: choose a Dyson vacuum for your Singapore homeMatch floor types, storage, included tools and exact model price before choosing a Dyson shopping route.
- Home shopping in Singapore: compare appliances and essentialsChoose between Dyson models and marketplace home listings by fit, warranty, delivery and actual purchase conditions.
- Singapore checkout savings calculatorCompare two checkout totals in SGD using item prices, delivery and confirmed discounts. Keep optional estimated Cashback separate from what you pay now.