# How ShopBack Cashback works in Singapore Start with a Singapore merchant page, understand tracking and confirmation, and avoid common cart and travel booking exclusions. Verified On: 2026-09-24 Choose an eligible merchant on ShopBack Singapore, read that merchant's current terms, then follow its link and complete the purchase as instructed. Cashback is conditional: a tracked transaction is not yet confirmed, and returns, cancellations, excluded categories or an interrupted shopping journey can change the outcome. ## Start with the local merchant page Cashback is a potential return on an eligible purchase, not an instant discount at checkout. On ShopBack Singapore, open the merchant page first and read the category table, the take-note box and the exclusions. Then use its shopping link to reach the store and complete the transaction in the supported flow. A marketplace purchase, a hotel reservation and an activity ticket can each follow different rules even when all three appear on the same Singapore platform. For Lazada, the merchant page specifically says items added to cart before the ShopBack click are ineligible. It advises a fresh click for each separate seller order. ZALORA also asks shoppers to empty both cart and wishlist before starting. This makes planning useful: save product ideas outside the cart, decide what to buy, then start a clean journey through ShopBack. Do not assume that opening a merchant directly after browsing ShopBack will preserve tracking. ## Keep the purchase journey intact The merchant pages advise completing shopping in one go, avoiding third-party links, other cashback extensions, VPNs and ad blockers, and restarting from ShopBack if payment fails or an app update interrupts the visit. Where the store requests cookies, accept them if you want the merchant to report the order back for tracking. These are practical tracking precautions, not a guarantee: the merchant still has to validate what was purchased and whether its rules were met. Singapore-specific category checks matter. Lazada excludes LazTravel, utility bills and amounts paid using certain credits or vouchers; its eligible balance can differ from the checkout total. ZALORA excludes some code prefixes and has a stated SGD20 per-user per-order monthly cap. On travel pages, taxes, service charges and booking fees are excluded from the Cashback calculation. Read the page again immediately before paying because campaigns, categories and caps can change. ## Understand tracking versus confirmation After a purchase, the merchant page gives a tracking estimate and a separate confirmation timeline. These are not the same event. A tracked entry is a record awaiting validation, not cash you can count on receiving immediately. The Agoda and Booking.com pages express confirmation relative to the completed trip; a reservation made months ahead may remain pending until after travel. The Lazada and ZALORA pages describe their own confirmation timelines. Consult your account's transaction status rather than assuming all merchants settle together. Returns and cancellations can remove eligibility; partial returns may lead to an adjustment where the merchant's terms allow one. A hotel no-show or a booking change that changes the booking ID is also called out on the travel pages. Some pages warn that tracking may initially display a different amount and be corrected on validation. Keep your order confirmation, dates and booking details so you can identify the purchase if you need to review its status. ## Decide whether the overall deal works A good purchase still starts with the product or stay you actually need. Compare final payable prices, delivery or booking conditions and cancellation flexibility before considering possible Cashback. A voucher that cuts the price now can sometimes be worth more than a conditional Cashback amount, especially when the code invalidates eligibility. Never assume all codes, store rewards or payment promotions stack: the Booking.com and Klook SG pages each list restrictions that can change that decision. Use the current Singapore merchant terms as the last check, rather than an old screenshot of a headline rate. If a category does not qualify, you may still choose the store because its total price or convenience is better. If it does qualify, a deliberate ShopBack click gives you a chance to earn on a purchase you already intended to make without changing the comparison you would otherwise do. ## Frequently asked questions ### Does tracked Cashback mean I can withdraw it now? No. Tracking and merchant confirmation are separate stages. Check the transaction status and the merchant's confirmation timeline; travel bookings generally require the trip to be completed. ### Can I leave items in my Lazada or ZALORA cart before clicking? Do not rely on that. Lazada excludes pre-click cart items, and ZALORA asks you to clear both cart and wishlist before following its ShopBack link. ## Stores mentioned - [Lazada](https://discover.shopback.sg/stores/lazada) - [ZALORA](https://discover.shopback.sg/stores/zalora) - [Agoda](https://discover.shopback.sg/stores/agoda) - [Booking.com](https://discover.shopback.sg/stores/booking-com) - [Klook SG](https://discover.shopback.sg/stores/klook) ## About this guide The linked sources document ShopBack processes and merchant terms; any arithmetic examples are illustrations, not verified current prices or cashback amounts. Offers and exclusions can change. Check the current local ShopBack merchant page for the applicable terms before shopping. ## Related guides - [Can you combine Singapore discounts with Cashback?](https://discover.shopback.sg/guides/combine-discounts-and-cashback) - [Where to find ShopBack Cashback for Singapore stores](https://discover.shopback.sg/guides/find-singapore-cashback-by-merchant) - [How to report missing Cashback in Singapore](https://discover.shopback.sg/guides/report-missing-cashback) ## Sources - [Lazada on ShopBack Singapore — cart, tracking and exclusions](https://www.shopback.sg/lazada) - [ZALORA on ShopBack Singapore — cart, codes and cap](https://www.shopback.sg/zalora) - [Agoda on ShopBack Singapore — trip confirmation and exclusions](https://www.shopback.sg/agoda) - [Booking.com on ShopBack Singapore — trip confirmation and exclusions](https://www.shopback.sg/booking-com)